Privacy Policy

We are Pangaea Holdings, Inc., the owner and operator of In order to give you a personalized experience when you use our website or services and to enable us to better provide services to you, we may collect some information about you. We understand that your privacy is important, and we are committed to being open with you about the information that we collect, and how and why we use it.

By using the website, you consent to the collection, use, storage and disclosure of this information as described in this Privacy Policy.

Please be sure to also review our Terms of Use.

If you have any questions or concerns related to this Privacy Policy or your Personal Information, please contact our Privacy Officer at We welcome suggestions as to how we could improve our privacy policy and practices – we may not be able to implement every suggestion, but we care about your privacy and we are listening.


“Pangaea” means Pangaea Holdings Inc. (a company with offices at P.O. Box 60065 Glen Abbey Postal Station, Oakville, ON, L6M 3H2) and its subsidiary, affiliated and successor companies. The “Website” means the Pangaea website accessible at and any associated or co-branded features, services or websites provided to you by Pangaea. The “Policy”, or the “Privacy Policy” means this privacy policy, including amendments, modifications, and additions.


The Website may, from time to time, provide you with the ability to post or submit information which, by its very nature, intended to be shared with others. This category of information includes your publicly visible user profile information (if any), your user name, content and links that you may choose to submit for public display on the Website, or comments you may choose to post on the Website. This category also includes any personally identifying information that you choose to post in publicly accessible areas of the Website, or in your user profile. We call this type of information “Shared Information,” and you irrevocably consent to this information being stored and made available to anyone, including in publicly accessible areas of the Website.

Some information that we may collect (like your email address, your name, or your IP address) might enable someone to identify you personally. We call this type of information “Personally Identifying Information,” and we use our best efforts to maintain the confidentiality of this type of information. This category does not include any personally identifying information that you choose to post in publicly accessible areas of the Website, or in your user profile.

Other information, such as details of your browsing patterns on the website, information about your browser, monitor resolution, and operating system, a history of links that you have clicked on, coarse geographic and location data (eg: what town or city you are connecting from), your responses to survey questions, or any other data that we store and use to determine your interests and customize your Pangaea experience might be information that you would prefer not to have made public in a way that ties that information to you personally. We recognize that disclosure of such information might compromise your privacy if it was accompanied by Personally Identifying Information, thereby allowing someone to associate this information with you.

However, if such information were disclosed without being linked to any accompanying Personally Identifying Information, it would not directly reveal anything about you personally – it would just be information about some unidentified person. We call this type of information "Demographic Information," and we may share this type of information with third parties, but never linked to Personally Identifying Information (except where we may be required or compelled to do so, for example in response to a court order.)


Collection and use of each of these categories of information is crucial to our business and operations, and to our ability to provide services to you. We collect and use this information in order to establish, maintain and manage our relationship with you, to communicate with you, to comply with your requests, to personalize your user experience on the Website, to provide you with services tailored to your interests, to conduct research and provide reporting for internal and external clients, and to provide services to you. We may be required to use the information we collect to enforce our legal rights, to comply with legal requirements, or to defend against claims or other legal action. Collection of this information also allows us to assess and improve the services which we provide, and to analyze user habits and market trends.


Where you request information from us, we may use the e-mail address that you provide to send you information about offers on products and services that we believe may be of interest to you. If you have asked us to put you on an e-mail mailing list to provide you with certain information on a regular basis, or if we send you information about our offers on products and services by e-mail, you consent to such communication, but you may ask us to remove you from the list at any time (using the unsubscribe instructions provided with each e-mail and on our website, as applicable).


For the purposes of this Policy, "Personal Information" means:

  1. Personally Identifying Information (not including identifying information that you choose to post in publicly accessible areas of the Website or in your user profile); and
  2. Sets or collections of Demographic Information (and/or other information which does not itself identify you personally), associated with Personally Identifying Information in such a way that the individual to whom the information relates could be identified.

“Personal Information” does not include anonymized Demographic Information, or any other information not associated with Personally Identifying Information.


You permit us to collect, use and disclose your Personal Information as described in this Policy. With your consent, we may also collect, use or disclose your Personal Information for other purposes. Such consent may be express, deemed, or implied, as may be reasonable under the circumstances. We may collect, use, maintain or disclose your Personal Information without your knowledge or consent where permitted or required by applicable law.

Your Personal Information may also be used and disclosed, if required, to enable us to comply with applicable legal and regulatory requirements. For example, we may be required to disclose some or all of your Personal Information in order to comply with a court order or subpoena. Where it is reasonable to do so, and provided we are not precluded from doing so, we will make a reasonable effort to notify you if we are ever required to disclose your Personal Information pursuant to a court order. Such notice may be in the form of a notice posted on the Website, or in some other form.

6. Passwords

We do not store your password in our databases. Instead, we store a unique "cryptographic hash" generated from your password. Each time you login, we generate a cryptographic hash from the password you enter, and compare it to the hash stored in our database. If they match, we know you entered the right password, but we don't know what your password is.


You may view the publicly available areas of our website anonymously, without registering a user account. However, you should be aware that your computer, network and web browser may be configured in such a way that certain information is transmitted to us when you connect to our servers. This information may include your IP address, and information about your computer's configuration, including the operating system and web browser that you are using, persistent data stored in internet “cookies”, information about pages that may have linked you to our website, and other information. Additionally, while you are visiting our website, our webserver may collect information about your visit, including the pages that you view, the length of your visit, information you may provide in web forms, and various other information about your use of our website. We may collect and use this information to monitor the performance, functionality and utility of our website, and for business purposes including the ongoing assessment, statistical analysis and improvement of our website and services. This information (with the exception of your full IP address), and information we may derive from this information, is not Personal Information, and may be used, collected and disclosed as we see fit.

When you visit our website or log in to the service, we may place a “cookie” during the sign in process on the hard drive of your computer to track your visit. A cookie is a small data file that is saved to your hard drive by your web browser and that can only be read by the website that placed the cookie on your hard drive. The cookie acts as an identification card and may allow our website to identify you or to record your login status or Website preferences. Cookies may allow us to track your visits to affiliate websites so that we can better understand your use of our service and so that we can customize and tailor the Website and services to better meet your needs. Typically, web browsers are configured to accept cookies by default, but most browsers allow you to disable cookies if you choose. Note that when cookies are disabled, some websites may not function as expected, and some services may be inaccessible.


Your Personal Information may be accessible to our employees, contractors, consultants, service providers, and such other parties who require this information to assist us with establishing, maintaining and managing our business relationship with you. This may include third parties engaged to provide services to us (including any parties working with us to provide services to you).

Your Personal Information may be disclosed or transferred in the event of a change in ownership of Pangaea, or a grant of an interest in Pangaea, in part or in whole, through any form of business acquisition, merger, joint venture or otherwise. Any party acquiring such an interest in Pangaea may be granted access to your Personal Information pursuant to terms governing collection, use and disclosure consistent with those set out in this Policy.


We have data security policies and practices in place, and use our best efforts to safeguard your Personal Information from unauthorized access, use or disclosure. However, we cannot be held liable in the event of unauthorized access to or inadvertent disclosure of any Personal Information. In the event that we become aware of a security breach that results in disclosure of your personal information, we will post a notice of the breach on the Website.

The information Pangaea collects about you may be stored on servers outside of Canada. Please note that countries in which our servers may be located may not have the same data protection laws as those in effect in Canada, and that your personal information may be subject to access by law enforcement authorities in the jurisdiction in which your personal information is stored, with or without our knowledge. By providing your personal information to Pangaea, you are consenting to the use of your personal information for the uses described in this Privacy Policy and the potential transfer of your personal information servers located in Canada or elsewhere.

The security of your personal information is important to us. Please advise our Privacy Officer immediately if you become aware of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody or control.


You can ask to see your personal information. If you want to review, verify or correct your personal information, please contact our Privacy Officer. Please note that any such communication must be in writing.

When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your personal information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact our Privacy Officer.

Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.

In the event that we cannot provide you with access to your personal information, we will endeavour to inform you of the reasons why, subject to any legal or regulatory restrictions.


While using the Website, your computer may connect to third-party servers which are not under our control. This may happen, for example, when content hosted on a third-party server is embedded inline in a page on the Pangaea Website, or if you leave the Pangaea Website to view linked content. These third parties may collect information about you. We have no control over how they collect, use, or disclose that information. Their collection of your Personal Information may be governed by their own terms and conditions and privacy policies. You should review the privacy policies of these third party websites before providing them with personal information.

In making the Website available to you, we may use third party service providers – each of these providers may have additional terms of use or privacy policies that may apply to you and/or to your information. By using our Website, you agree to these third party terms. Third party service providers we may use include (without limitation):


We have appointed a Privacy Officer to oversee compliance with this Privacy Policy. The contact information for our Privacy Officer is as follows:

Privacy Officer Pangaea Inc. P.O. Box 60065 Glen Abbey Postal Station Oakville, ON, L6M 3H2

Inquiries related to this Policy or concerns relating to the content, collection, disclosure, accuracy, use or retention of information relating to you should be directed to the Privacy Officer. In the event that you would like to withdraw your consent to this Privacy Policy, please contact our Privacy Officer.

Our Privacy Officer also welcomes comments and suggestions for improvement to this Privacy Policy and to our privacy practices. We may not be able to implement every suggestion, but we are interested and listening.


We may amend this Policy from time to time by posting an amended version of this Policy on our website at Any amendments will be effective from the date on which they are posted.

This Policy has a limited scope and application, as set out herein and in applicable legislation. This Policy does not create or confer upon any individual any rights, or impose upon us any obligations beyond, or in addition to, those rights or obligations imposed by applicable privacy laws in effect in the Province of Ontario. If in a specific case there is any inconsistency between this Privacy Policy and applicable privacy laws, this Privacy Policy shall be interpreted in that case so as to give effect to and comply with such privacy laws, if possible. Any disputes arising in connection with this Policy or in connection with our use, collection or disclosure of any Personal Information shall be governed by the laws of Ontario (and the laws of Canada applicable therein). Any such disputes shall be heard at the courts in Toronto, Ontario.