Lily MacDonald

Manager, Administration & Operations

Lily MacDonald is an administration and operations leader with over 25 years of experience supporting senior executives and leading operational initiatives across healthcare, construction, mining, and the pharmaceutical industry, most recently at Jazz Pharmaceuticals.

Throughout her career, Lily has fostered collaborative, high-performing workplace cultures through a coaching mindset that strengthens relationships, empowers teams, and supports continuous learning. She is recognized for leading change, improving processes, and helping teams navigate complex initiatives with confidence.

At Jazz Pharmaceuticals, Lily played a key role in enterprise transformation, supporting ERP implementation as well as the launch, testing, and adoption of a healthcare provider enterprise system. Her ability to navigate complex change while keeping people engaged and supported has been a hallmark of her leadership approach.

At Pangaea, Lily brings strategic operational leadership to strengthen internal administration and support exceptional client service. She guides internal operations, fosters cross-functional collaboration, coordinates project support, company events, learning programs, and social media initiatives, while helping advance operational excellence across the organization.

Based in Toronto, Lily is known for her accountability, adaptability, and collaborative approach. She brings curiosity, professionalism, and a commitment to continuous improvement to every opportunity.